The digitization of customer service continues to occur at a rapid pace - accelerated even further in the aftermath of the pandemic. In order for companies to remain competitive in a digital world, building self-service portals and applications is necessary - but not enough.
Brands need to re-invent their customer service strategy to adapt to changes in customer preferences and behaviors including the new affinity for OnScreen experiences and support. At Glia, we believe that companies need not make this transformation in a vacuum. So we’re bringing together a collection of leaders, in a virtual setting, to share insights and best practices, so that the community may benefit.
Why Attend Digital Customer Service Summit?
Learn about the latest trends in Digital Customer Service from the organizations that are leading the way.
Hear how other financial enterprises are improving top-line revenue with a digital-first servicing approach.
Leave ready to bring digitization within your customer service organization to the next level.
Hear from peers on how they are improving operational efficiencies through digital communications and collaboration.