- The state of Digital Customer Service—where it came from, and where it's going.
- Building your contact center from scratch - what would you do with a clean slate?
- A CIOs perspective on the evolution of customer care technology.
- From phone-first vs. digital-first customer service - a success story.
- Using AI to make your contact center twice as efficient.
- Vision for the future evolution of DCS.
From speakers including Glia founders and guest DCS practitioners from Pennsylvania State Employees Credit Union, Orion Advisor Technology, Mercury Insurance, IDB Global Federal Credit Union, and more.