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Digital Customer Service Summit logo
October 8th, 2020
See You Next Year

Digital Customer Service Summit

Glia’s First Annual Event for Digital Customer Service Leaders and Practitioners

Agenda

Why a Digital Customer Service Summit?

The digitization of customer service has been occurring at a rapid pace - and only accelerated by the global pandemic. In order for companies to remain competitive in a digital world, building self-service portals and applications is necessary - but not enough. Brands need to re-invent their entire customer service strategy to adapt to changes in customer preferences and behaviors. At Glia, we believe that companies need not make this transformation in a vacuum. So we’re bringing together a collection of leaders, in a virtual setting,  to share insights and best practices, so that the community may benefit.

DCS video

Why Attend the Digital Customer Service Summit?

This invitation-only event was designed exclusively for business leaders and practitioners in the DCS space. 
Get Acquainted with Latest Trends
Get Acquainted with Latest Trends
Learn about the latest trends in digital customer service.
Improve Top-Line Revenue
Improve Top-Line Revenue
Hear how credit unions are improving top-line revenue with a digital-first servicing approach.
Take Digitization to the Next Level
Take Digitization to the Next Level
Leave ready to take the digitization of your business to the next level
Improve Operational Efficiencies
Improve Operational Efficiencies
Hear from peers on how they are improving operational efficiencies through digital communications and collaboration.

What is the Summit Agenda?

Executives and DCS visionaries from leading Banks, Credit Unions, FinTechs and Insurance providers will join Glia leaders in sharing their customer service strategies, successes, best practices, and visions.

Sessions included:
  • The state of Digital Customer Service—where it came from, and where it's going.
  • Building your contact center from scratch - what would you do with a clean slate?
  • A CIOs perspective on the evolution of customer care technology.
  • From phone-first vs. digital-first customer service - a success story.
  • Using AI to make your contact center twice as efficient.
  • Vision for the future evolution of DCS.


From speakers including Glia founders and guest DCS practitioners from Pennsylvania State Employees Credit Union, Orion Advisor Technology, Mercury Insurance, IDB Global Federal Credit Union, and more.

2020 Event Registration is closed but
Request a Demo of Glia's DCS Platform now and stay tuned for next year's summit.

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